Privacy Policy

Introduction

At Jaiho Arcade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming platform and services. By accessing or using Jaiho Arcade, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy applies to all users of Jaiho Arcade, including visitors to our website, registered users, and anyone who interacts with our services. We are committed to complying with applicable data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

Information We Collect

Personal Information

When you register for a Jaiho Arcade account, we collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (gaming preferences, avatar, bio)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and marketing consent

Gaming Data

We collect information related to your gaming activities, including:

• Game statistics, scores, and achievements
• Gaming preferences and history
• In-game communications and social interactions
• Tournament participation and results
• Device information and gaming performance data

Technical Information

We automatically collect certain technical information when you use our platform:

• IP address and location data
• Device information (type, operating system, browser)
• Usage patterns and platform interactions
• Cookies and similar tracking technologies
• Log files and analytics data

How We Use Your Information

We use the collected information for various purposes to provide and improve our services:

Service Provision

• Creating and maintaining your gaming account
• Providing access to games and platform features
• Processing payments and transactions
• Delivering customer support and assistance
• Managing tournaments and competitions

Personalization and Improvement

• Customizing your gaming experience
• Recommending games and content based on your preferences
• Improving platform functionality and performance
• Developing new features and services
• Conducting research and analytics

Communication and Marketing

• Sending important account and service updates
• Providing customer support and responding to inquiries
• Sharing promotional content and offers (with your consent)
• Notifying you about tournaments and events
• Conducting surveys and feedback collection

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Analytics services for platform improvement
• Customer support tools and services
• Marketing and communication platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or legal processes
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of user safety and security

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Secure backup and disaster recovery procedures

Administrative Safeguards

• Employee training on data protection practices
• Strict access controls and authorization procedures
• Regular policy reviews and updates
• Incident response and breach notification procedures
• Compliance monitoring and reporting

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing industry-standard security measures.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review and update your account information

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Close your account and remove associated data

Communication Preferences

• Opt-out of marketing communications
• Manage notification preferences
• Control data sharing and processing activities

To exercise these rights, please contact us through our Support page or email us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account information: Until account closure or 3 years of inactivity
• Gaming data: 5 years for statistical and improvement purposes
• Communication records: 2 years for customer support purposes
• Payment information: As required by applicable laws and regulations
• Marketing data: Until consent is withdrawn or 2 years of inactivity

International Data Transfers

Your information may be transferred to and processed in countries other than India. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Children's Privacy

Jaiho Arcade is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18 years of age, we recommend parental guidance and supervision when using our platform. Parents or guardians may contact us to review, update, or delete their child's information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you through our platform or via email
• Update the "Last Updated" date at the top of this policy
• Provide a summary of significant changes
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: