Support - Jaiho Arcade | Help Center & Customer Service

Q: How do I reset my password?

To reset your password, click the 'Forgot Password' link on the login page, enter your registered email address, and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact our support team.

How Can We Help You?

At Jaiho Arcade, we're committed to providing exceptional customer support to ensure you have the best gaming experience possible. Our dedicated support team is available 24/7 to assist you with any questions, technical issues, or concerns you may have.

Whether you're a new player just getting started or a seasoned gamer looking for advanced assistance, we have the resources and expertise to help you succeed. Our support team consists of gaming experts who understand both the technical aspects of our platform and the needs of our diverse gaming community.

Contact Support

📧

Email Support

[email protected]

Send us a detailed message and we'll respond within 2 hours during business hours. Perfect for complex issues or detailed questions.

💬

Live Chat

Available 24/7

Get instant help through our live chat system. Our support agents are ready to assist you with quick questions and immediate issues.

📞

Phone Support

+91-XXX-XXXX-XXX

Speak directly with our support team during business hours (9 AM - 9 PM IST). Available for urgent technical issues and account problems.

🎫

Support Ticket

Create a Ticket

Submit a support ticket for tracking complex issues. You'll receive updates via email as we work to resolve your concern.

Frequently Asked Questions

How do I reset my password?

To reset your password, click the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact our support team.

Why can't I access certain games?

Game access may be restricted due to age restrictions, regional availability, or account verification requirements. Ensure your account is fully verified and check if the game is available in your region. Contact support if you continue to experience issues.

How do I update my payment information?

You can update your payment information by logging into your account, going to the "Account Settings" section, and selecting "Payment Methods." Follow the prompts to add or update your payment details securely.

What should I do if I'm experiencing lag or performance issues?

Try closing other applications, checking your internet connection, and updating your browser or gaming client. If issues persist, contact our technical support team with details about your device and connection for personalized assistance.

How do I report inappropriate behavior or cheating?

Use the in-game reporting system or contact our support team immediately. Provide as much detail as possible, including usernames, timestamps, and descriptions of the incident. We take all reports seriously and investigate promptly.

Support Categories

🔧

Technical Support

Get help with technical issues, performance problems, compatibility questions, and troubleshooting guides for optimal gaming experience.

💳

Account & Billing

Assistance with account management, payment issues, subscription questions, and billing inquiries for seamless account operations.

🎮

Game Support

Help with specific games, gameplay questions, feature explanations, and game-related technical issues across our platform.

🛡️

Security & Safety

Report security concerns, get help with account security, learn about safety features, and receive guidance on safe gaming practices.

Response Times

We understand that your time is valuable, which is why we've established clear response time commitments for different types of support requests:

Live Chat: Immediate response during business hours
Email Support: Within 2 hours during business hours (9 AM - 9 PM IST)
Phone Support: Immediate during business hours
Support Tickets: Within 4 hours for urgent issues, 24 hours for general inquiries
Weekend Support: Email responses within 8 hours, live chat available 24/7

For critical issues affecting gameplay or account security, we provide priority support with faster response times. Our support team is trained to escalate urgent matters to senior technical staff when necessary.

Before Contacting Support

To help us assist you more effectively, please gather the following information before contacting support:

Account Information

Your username or email address
Account creation date (if known)
Last successful login date

Technical Details

Device type and operating system
Browser version (for web-based issues)
Internet connection speed and type
Error messages (screenshots if possible)

Issue Description

Detailed description of the problem
Steps to reproduce the issue
When the issue first occurred
Any recent changes to your system or account

Support Center